Shipping charges are calculated on a per-product basis. Please note the shipping charges associated with each purchased item.
Goods are charged at the price shown on the product pages, on the date the customer places the order, and are exclusive of VAT. Prices are correct at the time of publication. Errors and omissions are exceptions. Orders will be processed at our published prices. Users will be informed of any unexpected change in price, and asked if they wish to reconsider their order before proceeding.
If we receive a complaint via email, fax, letter, or phone, about any part of our service, it will be dealt with promptly, confidentially, and effectively. We reply to all complaints within 5 business days.