Shipping Information

Shipping Information

Shipping charges are calculated on a per-product basis. Please note the shipping charges associated with each purchased item.

Prices
Goods are charged at the price shown on the product pages, on the date the customer places the order, and are exclusive of tax where applicable. Prices are correct at the time of publication. Errors and omissions are exceptions. Orders will be processed at our published prices. Users will be informed of any unexpected change in price, and asked if they wish to reconsider their order before proceeding.

Complaints
If we receive a complaint via email, fax, letter, or phone, about any part of our service, it will be dealt with promptly, confidentially, and effectively. We reply to all complaints within 5 business days.

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